TJBT FAQ – Your questions, answered here

No. Under TJBT's policy, each person may only operate one account. Creating multiple accounts may result in all accounts being closed and any funds being forfeited. If you're having trouble, please contact support.

You can play most games without verification. However, identity verification may be required for withdrawals or high-value transactions – this is to keep your account secure.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email to receive an OTP or reset link. Set your new password. The whole process takes just 2–3 minutes.

To close your account, email support@tjbt.click or let our team know via live chat. Please withdraw any remaining balance before closing your account.

You can easily deposit funds at TJBT via Mobile Pay, Nagad, Rocket, or bank transfer. Log in to your account, go to the "Deposit" option, select your preferred method, and enter the amount. In most cases, your balance is updated instantly.

TJBT's minimum deposit is very affordable. You can start with a small amount via mobile banking. Check the deposit page or contact support for the exact figure.

Occasionally, network or payment gateway issues may cause a short delay. Wait 5–10 minutes and refresh the page. If the funds still haven't arrived, contact support with your transaction ID and we'll resolve it promptly.

TJBT does not charge any deposit fees. However, mobile banking providers such as Mobile Pay or Nagad may apply their own service charges in accordance with their respective policies.

Once a withdrawal request is approved, funds are typically sent within 24 hours. Mobile banking transfers are often processed faster. Bank transfers may take 1–3 business days.

There is a minimum amount required for withdrawals. Check the withdrawal section of your account or contact support to find out the exact figure.

If your withdrawal is cancelled, you'll receive a notification with the reason. This usually happens when account verification is incomplete or a policy violation is detected. Review the reason and resubmit with the required information.

Withdrawing bonus funds generally requires meeting specific wagering or betting conditions. Each bonus comes with its own terms, which are provided at the time the bonus is issued. Once the conditions are met, you can proceed with your withdrawal.

TJBT offers a welcome bonus, daily deposit bonus, cashback offers, referral bonus, and special festive promotions. New members receive a welcome bonus upon signing up, which can be used to start playing right away.

Once you have a voucher code, log in to your account and go to the "Voucher" section. Enter the code in the designated field and click "Apply". If successful, the bonus will be added to your balance. Each code can only be used once.

Every bonus has an expiry date, which is stated when the bonus is issued. If the wagering conditions are not met before it expires, the bonus is automatically cancelled. Be sure to read the terms as soon as you receive a bonus and use it within the valid period.

TJBT offers slots, Live Casino, Sports Betting, lottery, jackpot games, and much more. With over 500 games available and new titles added regularly, visit the /popular-games page to see what's trending.

Most games resume from where you left off after a disconnection. For any bets or spins that were in progress, the system determines the outcome automatically. If you believe there has been a financial discrepancy, contact support with your transaction ID.

When you win a lottery or jackpot, you'll receive a notification in your account and the winnings will be credited to your balance automatically. For larger wins, you may also be notified by email or SMS. Make sure account notifications are turned on.

Yes, TJBT uses SSL encryption to keep all data secure. Your personal information and financial transaction data are never shared with third parties. Full details are available in our Privacy Policy at /privacy-policy.

If you notice an unrecognized login or suspicious transaction, change your password immediately and email support@tjbt.click. We will review your account and take action promptly.

TJBT will never ask for your password or OTP by phone, message, or email. If anyone contacts you requesting this information, it is a scam. Please report it to support immediately.

The TJBT app can be downloaded directly from our /app page, and is available for both Android and iOS. Always download from the official site only.

No — the website and app share the same account. Simply log in to the app using your registered mobile number or email and password.

You'll be notified of app updates when you open the app or via push notification. You can also download the latest version from the /app page. Keep your app updated for the best experience.

To reach TJBT support, email us at support@tjbt.click. You can also access live chat after logging into your account. Our support team is available 24 hours a day, 7 days a week.

To file a complaint, send a detailed email to support@tjbt.click. Include the type of complaint in the subject line and attach any relevant screenshots or supporting evidence. We aim to respond within 48 hours.

Absolutely. TJBT is built for Bangladeshi users, so our support team can assist you fully in Bangla – whether you reach out via email or live chat.